I rented A Zipcar in Portland and drove the 25 miles to my destination. I recently took a trip to an Oregon recreational area. We're kind of desperate now, and there's no help in sight. Meanwhile, I'm told the incident can take 2 months to resolve - but only after I submit the report, which I can't submit because the website is broken! Meanwhile, all my family members have been removed from my account. After a week, a tech sent me an email message saying 'we're aware of the issue', but offered no help in submitting a report. I was told they'd submit a tech support request. But the incident report system is BROKEN. Zipcar's response: they SUSPENDED our membership – surprise! - and said we had to file an incident report. I thought I'd be a nice person and report it, even though it was a minor issue. The latest example: We had an incident in a car (scraped some paint).
#Zipcar hawaii software#
But now, service is HORRIFIC, the software DOESN'T WORK, tech support is by email only (no more help by phone), and if you have a technical support issue, nobody gets back to you for WEEKS. I would rather pay a bit more and know that I am getting a well maintained, clean, sanitized car.
#Zipcar hawaii zip#
Today- June 1st- we went to pick up a car that was not only filthy, but filled with garbage from the previous driver! In addition, every single light lit up (low tire pressure, issues with brakes, steering, etc.) This is NOT ACCEPTABLE especially during the pandemic when keeping things clean and sanitized are a matter of life and death.Īfter waiting 30 minutes, we reached a customer rep and were disconnect with NO CALL back! This will ABSOLUTELY be our last time renting from Zip Car. However, during the Pandemic, we were told that the cars were would be cleaned and sanitized after every use- NOT TRUE! It was bad enough that before the Corona Virus pandemic would we get cars that were absolutely filthy -both interior & exterior. My husband and I have been using Zipcar for years and if I could give it O STARS I would! Worst Customer Service-Cars are FILTHY (during Covid outbreak and before)- Cars are NOT maintained!
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